Terms and Conditions
On entering this site, you as a user are accepting our "Conditions of use" listed below and implied by law.
1. Disclaimer
Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.
In using this website or creating an account you are confirming that you are a business customer and are buying as a business, we are a B2B website (Business to Business) as we are a wholesale/trade supplier and in purchasing from ourselves you are confirming that you are a business customer and not a retail consumer.
This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.
We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.
In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.
The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.
2. Links to websites
We are not responsible for the content of any linked site.
Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.
3. User security
We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
4. Website usage statistics
Information collected by us is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymized as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes. We will pass your contact number if provided to our courier company for delivery, if you do not wish this to happen please do not include your telephone number when going through checkout. We will add your email address when provided to our mailing list to keep you updated on our opening hours, courier dispatch times, new products, information re orders and promotion of products. If you do not wish to be on our mailing list please advise by email or unsubscribe from the list.
5. Copyright
All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos, images, product descriptions and banners) displayed on this website are the property of the site owner and may not be used without their express consent.
6. General
We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.
7. Governing law
These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Your Information
We will retain your contact information on our secure database to allow us to contact you to update you on the progress of your order. We will not share your information with anyone save for our Staff to allow them to process your order, our Courier Company to allow delivery of your order, our card and payment processing companies to confirm or prove delivery has taken place, we will share tracking or proof of delivery where payment is disputed either by copy signature or photograph, our accountant for processing our accounts including invoicing and if required HMRC. We will not sell or share your details with a third party save for those detailed above unless we have your express permission to do so. We will add your details to our mailing list to allow us to contact you with progress of your order, information regarding your delivery, information regarding new products, special offers and news. You can remove yourself from this list at any time by contacting us by email [email protected], by telephoning us 10167646109 or by clicking the link to unsubscribe in our news letters to you.
Shipping and Returns:
Where we ship:
We ship to the whole of the UK including Highlands and Islands, Northern Ireland and EU with only a handful of exceptions,
How We Ship
All of our products are shipped using DHL delivery services, you will receive a tracking number as soon as your purchase has been dispatched. The courier will endeavour to deliver on the day estimated for delivery, where there are issues outside of the courier, or our control the delivery may be delayed, your tracking will then update accordingly.
How Much Is Shipping
UK Shipping is charged at a flat rate depending upon the size of your order. Delivery is free as of May 2025 if your order is valued at over £250.00 and your order is being delivered to mainland UK excluding Highlands and Islands. Delivery for all other zones will be as displayed on the website. Where the fee quoted is for one box and an additional box or boxes are required there may be an additional courier fee to pay, we will always advise these in advance of your delivery being booked.
International Shipping is calculated by weight and charged at standard courier rates.
Northern Ireland
For customers purchasing products from Northern Ireland they do so under the agreement that the products will remain in Northern Ireland and will not be transported into anywhere else within the E.U.
Returns
We accept returns within 14 days of purchase provided the item is unopened, due to health and hygiene reasons we cannot accept the return of opened, or used bath or body products. We cannot accept returns of any product made to order, or custom product. When wishing to return an item please contact us prior to returning the item, you can contact us via our contact us page.
The item must be RETURNED to us prior to any refund being arranged.
The item must be returned to us in it's original condition, unopened, fully sealed, with any tags or labels attached, and in the original packaging
The item must be returned in a re-sellable condition.
You are responsible for the cost of returning the item(s) to us
We cannot be held responsible for any items which are lost during return to us and therefore recommend that you use a trackable form of delivery such as recorded delivery, your local post office will be able to advise you on the most appropriate form of postage and any applicable insurance.
Any item found to have been opened. used or soiled will be exempt from our returns policy.
Please note that personalised items, items made to order, can not be returned unless faulty.
Faulty items
We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item. The replacement will only be dispatched once the faulty/damaged item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal mail. We will refund the return postage costs in this instance.
Items sent in error
In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of the item sent in error. The replacement will only be dispatched once the wrong item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance.
Distance Selling Regulations and Your Right to Cancel
Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund. Your cancellation rights expire 14 working days from the date you contact us or after 14 working days of receipt of the delivery. The distance selling regulations further specify when your cancellation rights expire. Cancellation is only deemed served if sent using one of the methods listed on our 'Contact Us' page. Please note that items which are personalised and made to order can not be cancelled once they have been made to your order. Products which have been used or opened cannot be returned due to health and hygiene reasons.
Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 14 days from receipt of your cancellation request if the products have not been sent out or within 14 days of their return to us in an unopened, resellable condition.
When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error.
Please note that items that have been made to your specifications or have been personalised for you may not be cancelled following order as they will have been made for you personally. Those items can not be cancelled once the order has been placed and creation has commenced.
Privacy Notice
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us (including your First Name, Last Name, E-Mail Address, Street Address, City, County, Post Code, Country and Telephone Number);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
(2) Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use "session" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.
Session cookies will be deleted from your computer when you close your browser.
Our payment services provider "PayPal" may also send you cookies. Please consult their website to see their privacy policy.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology, (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, Paypal and worldpay. We will share information with Paypal and worldpay only to the extent necessary for the purposes of processing payments you make via our website.
(4) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology via our payment provider's website.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please contact us by email, telephone, by post or through our contact us page. Our telephone number is 01617646109.
How We Ship
All of our products are shipped using Courier signed for delivery services, you will receive a tracking number as soon as your purchase has been dispatched where a telephone number or email address is given for this purpose.
How long to ship
Our products are handmade fresh to order, our times vary depending on the time of year, they are ordinarily approximately 3 working days, this may vary during busy times. You can then opt for economy delivery (3-5 days service) or express delivery via DHL for a faster next day delivery. Our timescales are estimates only and are not guaranteed, your products will be made as quickly as possible depending upon which products you have ordered, setting times etc. If you require your order by a set date please advise us prior to placing your order. We do not accept any responsibility for delays with your order, we can not guarantee delivery deadlines or timescales for orders being delivered and so those provided will be estimates. You will be advised as to the progress of your order and when your order is dispatched you will be provided with an estimated delivery date as provided bWhy the courier company, we can only guarantee the courier attending once they advise us that your order is out for delivery with your local driver.
How Much Is Shipping
Shipping is calculated dependent on the value of your order,
U.K. Orders, economy shipping starts at just £6, you are also welcome to collect your order from our workshop in Lancashire. Contactless collection is available.
International Shipping varies dependant upon location.
Shipping to Northern Ireland
When buying products for Northern Ireland you have to agree that the products will remain in Northern Ireland and not be sent on to the E.U. You must agree that the products are purchased for retail sale in Northern Ireland and are not at risk of entering the EU. The products will be sold to the end user in NI and will have an end consumption in NI.
Faulty items
We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item. Please notify us in writing of the fault with a copy photograph showing the issue and we will resolve the problem for you. Where an item is stored incorrectly and is damaged we will not be liable. See the frequently asked questions page for advice on how to store your products to keep them at their best. We recommend that items are sent wrapped in cello to receive them in their best possible condition, naked items will move more in transit and may be damaged as a result. For a replacement faulty items must be reported within 2 working days of delivery and must be returned to us unopened in their original packaging within 14 days of delivery. We will not replace items that are not returned to us. If you contact ourselves we can provide a courier to uplift the items back to ourselves. If you arrange your own courier you will be responsible for the courier cost.
Where an item is damaged in transit or lost in transit:
You must not sign for a damaged box, please reject delivery, where an item is delivered and later noticed to be damaged please notify us of any damage to your products as a result of the delivery service within 48 hours of the parcel being received. You must notify us in writing of the damage. A photograph will be required of every damaged item (it is acceptable to have more than one product in a photograph) and also the interior and exterior of the box. The photographs MUST be provided within 7 days of notifying us of your potential claim. Failure to provide the photographs within 7 days will mean that we close your claim and you will NOT be sent replacement products. Once closed a claim cannot be reopened. Until or unless we advise otherwise you must retain both the packaging (including the box) and the damaged item for either returning to ourselves or for the to collect or inspect the same (some courier services do insist that the products be made available for inspection should a claim be made). If the items are disposed of without the prior agreement of ourselves and the courier service then the claim will not be allowed and your claim will be closed. You must return where requested the items to us to be provided with a replacement. The damaged items must be returned to us within 28 days of delivery. We can arrange uplift of the products by our courier or you can arrange your own return at your expense.
Where a claim is accepted we will arrange a replacement for the damaged product(s). The replacement will only be dispatched once the faulty/damaged item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen, we cannot be responsible for items not received. We are happy to arrange collection of the products by our courier.
Should any of the damaged products have been used or their individual packaging opened then they will not be eligible to be claimed for. No item will be replaced where a photograph has not been provided within the 7 day timescale. No replacement will be provided where an item is not returned. All items must be unopened and in their original packaging. We will not replace items that have been partially used or opened.
Once your items are dispatched for delivery you will receive a delivery slot from our delivery company via text or via email. You will also receive a dispatch email from ourselves. If you delivery does not arrive please track using the information provided by the courier. If delivery can not be re arranged or the item is not delivered please report this to us within 48 hours of your delivery slot.
Where multiple boxes are expected and only one box arrives please allow 24 hours as they are sometimes separated in transit and the second will follow on a later delivery, if not received within 24 hours please report this to us and no more than 48 hours after the expected slot.
If you would like to redirect your delivery to an alternative address or collection point this can be done via the DPD website once they have provided you with a tracking number.
Where soap has split during slicing (where the customer has opted to slice their own soap):
We do not accept liability for any issues with soap separating when slicing where the customer has chosen to slice the soap themselves, it is our advice that soap should be purchased sliced by ourselves as we have specialist knives which are made for the purposes of soap slicing. When slicing a soap if the wrong knife or cutter is used then it can cause soap to separate or split, please see our FAQ section for further advice on soap slicing, no returns shall be accepted where soap has been damaged when slicing. You must return the faulty items un-opened in their original packaging.
Whenever an item is returned to us please ensure for health and hygiene reasons that products are returned to us unopened in their original packaging. We cannot accept returned of opened or used cosmetic products.
Items sent in error:
In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of unused, unopened item sent in error. The replacement will only be dispatched once the wrong item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance. The item must be returned to us unopened. We cannot accept return of an opened item.
Missing Items:
Where you believe an item to be missing from your order you must report the same within 48 hours of the order being received. All items and parcels are checked by two members of staff and so this occurance is very rare. We will aim to rectify the situation where the product can not be located. The replacement item will be sent to you.
Fragrances and Designs
We use three different suppliers for our Fragrance oils and so scents may vary from delivery to delivery. We update our designs from time to time and will always send you the latest design available, we will update photographs on our website of new designs. Once we retire a design we are no longer able to supply it without special request prior to placing your order.
Special Orders - Bespoke Orders - White Label
We are able to create bespoke bath products and soap loaves for you which can be exclusive to you, should you have a requirement such as this please contact ourselves by email at [email protected] please note special orders, personalised items and bespoke orders can not be cancelled following order as they have been created purely for yourself. There is a charge for this service which includes the development of the item, arranging the legal paperwork and licensing of the same. You are able when an item is made bespoke for you choose to the be responsible person for that item. The product will be your product when you have designed the same. If the product is one of our designs and fragrances and you want to have this item white label with your information then there will be a charge for setting up the legal requirements for the same and providing the paperwork for this. Please not when buying a product "naked" of packaging we provide our label and batch information this MUST be made available to your customers for ingredients information and tracability. We are the responsible person for that product and your customer must be aware of this.
Your Right to Cancel your Order and our right to cancel your order.
You are able to cancel your order for any item purchased on this website provided you confirm (in writing) your wish to cancel within a specified period of time. Your cancellation rights expire 14 days from the date you place your order or 14 days following receipt of the delivery, whichever is the later. Please note that you may not cancel personalised items, bespoke items or special order items (such as printed ribbon or custom designs) as they will have been made specifically for yourself. Cancellation of all other items is only deemed served if sent in writing, you may do this via our contact us page, email to [email protected] or in writing to Unit 4 Bolholt Industrial Estate, Walshaw Road, Bury, BL8 1PL.
Upon receipt of your cancellation request, we shall refund you in full as soon as possible where your products have not yet been dispatched (unless they are personalised or bespoke items as listed above), but in any event, no later than 30 days from receipt of your cancellation request, where goods have already been dispatched we shall only refund once the items are returned and received by ourselves, in order to receive a refund the items must first be returned unused, unopened, sealed, in original packaging and in dispatched condition. Please return the same within the cancellation period. The items must be returned to our workshop at Unit 4 Bolholt Industrial Estate, Walshaw Road, Bury. BL8 1PL. Where items have been opened, unwrapped etc they cannot be returned for health and hygiene reasons. Items must be returned at your own expense. Return postage will not be refunded. You must contact ourselves prior to arranging any return. Returns will not be accepted after the expiry of the 14 days, items may not be returned after that time. No item may be returned once it's packaging has been opened.
When returning your item(s), it is important that you contact us beforehand (as stated above) so that we can ensure the parcel when it arrives is credited to your account. Any refund will be sent via the same means as it was paid for - ie to the same debit/credit card etc. We would recommend that any items sent back are sent by a trackable delivery service. When you notify us that you wish to cancel an order we will be happy to send you a pdf with our postal address on for posting to ensure it is sent to the correct address. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error, in those circumstances the cost of return must not exceed the cost of the initial postage. If you require assistance arranging a return then please contact us. Whatever the reason for returning a product the same must be returned in an unused, unopened, sellable condition before any refund can be processed, no refund can be processed where an item has been opened, used, or sold in part due to hygience reasons. Items can not be returned outside of the period detailed above of 14 days. Items can not be returned when they have been opened, unwrapped or used.
Where we are unable to fulfill an order due to resources we will refund the order in full. Where we are unable to fulfill an order within specified timescales we reserve the right to refund your order. We reserve the right to cancel and refund any order in full or part at any time. Where it is not economically viable for us to fulfill your order we reserve the right to cancel and refund the order at any time.
This does not affect any statutory rights. As stated above this is a B2B website and in purchasing from ourselves you are acknowledging that we a trade website selling to businesses and our terms and conditions are in accordance with the same.